General Booking and Cancellation Terms
1. Booking Terms
1.1 Upon payment of the booking fee, the provider will promptly conduct any necessary reference checks or verifications of the client's information.
1.2 Following the provider's approval of the booking, the client's signature and return of the Booking and Lodging Agreement authorize the provider to finalize the agreement promptly after all initial lodging requirements are met and the client has been notified of the booking's acceptance. This agreement then becomes legally binding, with a copy accessible via the Residents Portal.
1.3 The tenant must provide a suitable guarantor to complete a Guarantor Agreement under the following conditions: if the tenant is a UK citizen and opts not to pay the total rent upfront, or if the tenant is under 18 years of age at the time of signing the tenancy agreement. Non-UK citizens must pay the total rent in advance if they cannot provide a guarantor. Tenants are provided with the landlord's privacy policy and the MHCLG “How to Rent” checklist, which are advisable to read before finalizing the booking.
1.4 The provider may require a legal deposit, the amount of which will be determined when signing the agreement.
2. Cancellation Policy
2.1 Either party can terminate the agreement via email within seven days of the booking date (the "7 Day Cooling-Off Period"), provided the move-in date has not yet occurred. If cancelled during this period, no charges apply, and any deposits or advanced payments will be refunded.
2.2 First-year undergraduate students whose university offers are affected as follows can cancel their booking:
If the university retracts the offer due to the student not meeting entry requirements.
If the student opts for a different university after exceeding expected grades.
If the student’s university place is withdrawn due to a denied student visa.
Proof of the above must be submitted to the landlord via email within 7 days of result publication or visa rejection notice. Upon satisfactory review of the documents, the booking and any tenancy agreement can be cancelled, and any deposits or advances refunded.
2.3 The landlord may cancel the booking if the tenant fails to provide necessary documents or occupy the unit within 7 days of the move-in date unless a prior arrangement has been made.
2.4 If the landlord cannot provide possession of the unit on the move-in date due to uncontrollable circumstances, the tenant is not obligated to pay rent or fulfill other obligations until possession is possible. If possession is not provided within 90 days of the move-in date, the tenant may cancel the booking, and any deposits or advances will be refunded.
2.5 Upon valid cancellation, the landlord is entitled to immediately re-market the unit.
3. Holding Deposit
3.1 A holding deposit equal to one week's rent is paid at the time of booking and held for up to 14 days while the landlord performs necessary checks and reviews required documents.
3.2 The holding deposit will be applied to the rent if the tenancy proceeds or refunded if the booking is cancelled, unless the conditions in 3.3 apply.
3.3 The holding deposit will be forfeited if the tenant provides misleading information, fails right to rent checks, or does not take reasonable steps to finalize the tenancy agreement.
3.4 If the tenancy agreement is completed but the tenant later withdraws, the holding deposit will be forfeited.